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Navigating Plumbing Emergencies: When to Call for Help

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As a homeowner, the last thing you want to deal with is a plumbing emergency.  While some problems may take a quick fix, others can turn into an expensive nightmare.

Sometimes, it may be hard to determine what issues require immediate attention from a professional plumber. Let’s discuss what constitutes a plumbing emergency and when you should call us. 


Burst pipes and water leaks 

One of the most common plumbing emergencies is a burst pipe. Without warning, your home could face costly repairs because of extensive water damage from flooding.

Midwestern homes are susceptible to burst pipes in the winter. The frigid cold temperatures can put your exposed pipes at risk of freezing. 

Pipes start freezing once temperatures reach 32 degrees Fahrenheit. Once the temperatures drop to 20 degrees Fahrenheit or colder, ice forms in only a few hours. The ice blocks the flow of water and adds pressure to your pipes. 

Minor leaks may not demand immediate attention. However, leaks that are causing water damage are cause for concern. 

If left untreated, a plumbing leak can cause structural damage to your home and grow mold and mildew, posing serious health risks over time.

If you see any signs of standing water from a leaky or burst pipe, you should immediately shut off the main water supply. This will help mitigate some of the flooding.

Then, call Black Diamond Plumbing & Mechanical. 


Backed up sewer line

Immediately call a plumber’s emergency line if your sewer line or ejector pump stops working.

Several issues could be causing the line problem, including cracked or broken pipes, leaking joints or seals, or corrosion. Even the strongest materials break down over time, leaving your sewer line vulnerable to blockages. 

Some common indicators that your sewer line may be backed up are:

  • Backups in multiple drains on your property
  • Gurgling sounds from toilets or drains
  • Foul odors coming from your drains
  • One plumbing fixture backs up while you use another

If your ejector pump has a clogged drain pipe, you may have a buildup of wastewater with nowhere to go. If sewage water backs up, it can flood your home and lead to costly removal bills.


The water heater is leaking 

Another common sign of a plumbing emergency is a leaky water heater. This can create a dangerous situation. If you suspect your water heater is leaking, it could also be emitting gas. 

Broken water heaters can create carbon monoxide, which can be deadly for people and pets. Carbon monoxide is odorless and colorless, making it hard to catch without a carbon monoxide detector. 

If your carbon monoxide alarm is going off or you suspect your water heater may be broken, call 9-1-1 to ensure your home is safe. 

Once the gas is off and the area is safe, call Black Diamond Plumbing immediately. We can repair or replace your water heater. 


Call Black Diamond’s 24/7 emergency services line during your next plumbing emergency.

When faced with plumbing emergencies, help is just a call away. At Black Diamond Plumbing & Mechanical, we deeply understand the stress and disruption caused by any emergency. 

That’s why our team is ready to assist you around the clock. We offer 24/7 emergency services to ensure you receive the help and peace of mind you deserve. 

Call 815-444-0979 to request emergency plumbing repairs, or visit our website to learn more about our plumbing services. Plus, get $150 off a sump pump, ejector, or battery backup through May 31, 2024.

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