Testimonials

I have been using Black Diamond for about 8 years. Over this time I have never been disappointed or frustrated with response time, quality of work or great customer service. As a realtor dealing with vacant homes I need a trusted partner to evaluate the situation and quote rates/prices and make repairs in a timely manner. The service personnel that I meet are friendly, cooperative, efficient and highly skilled. When I call the office I’m able to talk to someone, even at the end of the day when they’re walking out the door. I started using Black Diamond Plumbing and now use Black Diamond Today. A great company that has continued to grow and fill the needs of not only plumbing, but electrical, heating & air conditioning but also is able to assist with cleaning out vacant homes of furniture and debris.

Finding out the replacement of a utility pole at my family’s house was my responsibility came as quite a shock. There was no way Com Ed was going to do the job at the price they quoted me. I called Black Diamond who had worked at my condo, both personally and for the Association I was president of. Black Diamond not only came out and bid the job at a significant savings, but they also coordinated the work as best they could under adverse weather conditions. The crew made certain there was little disruption to the landscaping, too. The team at Black Diamond including their office staff is professional, courteous and accommodating. I would highly recommend Black Diamond for any electrical, plumbing, or HVAC needs you may have. It’s money well spent!

Fantastic job done by Black Diamond associates at our home in Feb. of this year 2009!

To The Team At Black Diamond –
I just needed to express my sincere appreciation for your team and service. I have been a homeowner for 11 years – new construction, so honestly, I am not sure what to do when things stop working and need to rely on professionals. So, after being gone for a week vacation, we come home to find that we have no hot water. Well, what could that be from? Maybe the water heater? So, we discovered the pilot light is out and there is water on the floor. We are clueless as what to do next, and we need to get back to work the next day….no time to really try and figure this out.
We start surfing the web and even made a few calls. My husband and I overwhelmed ourselves with different options – some waiting up to a week to get the heater in – some needing to hire another person to install – the numbers and time without hot water were adding up quickly. We went to bed that night just feeling so confused and sick.
Then, I had a thought. On my commute to work, I often see a Black Diamond truck. I wondered if they even did residential. I called in early the next morning and indeed they did. Within an hour, they were at my house with a new water heater and in no time it was installed! We were so relived. How easy this was and the people were friendly and knowledgeable. Additionally, we feel that they gave us exactly what we needed and did so at a great price!
We were so pleased with the service that the very next day we scheduled them to come out and install a whole house humidifier!! They do Heating, Duct Cleaning, and Electrical too?!?!?!? I couldn’t believe it! I see many future jobs that I will be fully confident in utilizing Black Diamond’s services. Thanks!!