Testimonials

I wanted to take the time to thank Black Diamond on a recent call needed to our house. A few weeks ago, as I was about to leave the house in the morning, my daughter and I noticed water leaking from our kitchen hallway. Our landlord called Black Diamond. One of your guys came out quickly and found that the grout in between some of the tiles at the base of our shower had stared to crack and it was leaking water down beneath the floor board. This wasn’t the first time Black Diamond has been called to our house, and both times the service and attention to our needs were great. I can’t imagine using anyone else in the future.

I just wanted to give Jesse a big “thumbs up”, pat on the back, a high five for all of the wonderful work he did yesterday on getting in the new furnace and taking out the old one. He was very patient with me and all of my questions. Even though he had another job to go to he spent the time explaining everything I had questions about. Jesse is another one of your shining diamonds, I might not be able to wear him on my finger, but he is a (Black) diamond I would like to keep forever!! Thanks for the great job he did and when the need arises again, Black Diamond is who I’m going to call!!!!

Dear folks at Black Diamond, We just came back from California only to find our heat was out. It was a very cold day in late December. We called our usual service company and after a few visits and a run around in which they wanted to sell us an expensive part – over $1,000 – we finally deduced that they were going to sell us a part that they couldn’t guarantee would get the furnace going again. Once we figured this out, the serviceman slapped a sticker on the furnace saying not to use it due to possible carbon monoxide poisoning and said he would see if he could get the salesman out the next day to sell us a new furnace. If all went ok we’d be up and running in about 5 days. Granted it was just before New Years but we were in the cold with older people and kids. They said they could loan us space heaters but never even followed up to see if we made it through the night. We decided to call Black Diamond because we heard they were now repairing furnaces and we had had good experiences with them in the past servicing our well. Jesse came out in the late evening and gave us the straight story. He told us that we would need a new furnace. We asked him when his salesman would be available. He said he could show us the models right now. We looked them over and picked out the one that suited us the best. We asked him when it would be installed and he asked if tomorrow would be ok – that was New Year’s Eve. He said he could start tonight if we couldn’t hold out and gave us his personal cell phone number. The furnace was installed and our house was heating up before 10 am and long before the other company’s salesman even called. Jesse, by the way, is a gem. Ifthat wasn’t enough, a few days later Igot two notices of attempted mail delivery. One came from the first company. A certified letter telling us that we cannot use our furnace because of carbon monoxide poisoning. Basicallv, a letter to cover their lower backsides. The other delivery was a beautiful potted plant thanking us for our business – from the folks at Black Diamond. I’ll leave it up to the readers. Which type of company would you rather do business with?

To Whom It May Concern,
My Mother and father have an older home, which had lost power a couple months ago, due to the age of the house, as well as a very bad storm, which had knocked down some wiring. They were very nervous and upset and did not know who they should call, so they called another company out of the phone book and were waiting for a response. They felt they were waiting too long, so they asked me if I knew anybody that could help them. I told them that I had heard great things about Black Diamond, from some other people that I know and recommended that they call you guys to help them out. They followed that recommendation and called your company immediately to try and resolve this very pressing problem. Well, I have to tell you that you guys made me look like a hero to my family, as your people not only responded immediately, via the phone, but also had representatives of your company come out immediately, on site, to help solve my parents’ electrical issues. The employees that came to their house were not only very knowledgeable and professional, but they were very sympathetic to my parents’ problem and assured them they would not leave until they had restored power. In addition, two gentlemen from the front office (Scott and Rick), showed my family personal attention, and actually came out to their house to oversee their problem. To me, this kind of service is just not seen these days and deserves recognition. Every person that we came in contact with at Black Diamond went way up and beyond the call of duty, including helping us in dealing with Com-Ed in regard to the power line issue. My apologies for such a lengthy letter, but I feel that your company was owed a well deserved thank you for your service in what was indeed a very troubling situation with my parents.
Thank you Black Diamond!