After you call Black Diamond to get a new furnace, one of our Comfort Consultants will come to your home to determine what is best for your home. They’ll evaluate your home, its size, and other factors that are crucial to making the best decision for the comfort of your home. They’ll leave you a proposal, then, once you decide and accept that proposal, our coordinator team will be in touch to schedule a date for the install team to come out and get you up and running!