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Rated 4.9 out of 5 stars based on 5336 customer reviews
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HVAC, Plumbing & Electrical in Lake in the Hills, IL

See our Lake in the Hills customer reviews below

Local Reviews
for Lake in the Hills, IL

Rated 4.9 out of 5 stars based on 259 customer reviews

Map of Lake in the Hills, IL

Absolutely Perfect




You guys did a great job! This was a lot of work but you guys tackled it!


Map of Lake in the Hills, IL

Great Service. From the initial Call to the completed job !




Black Diamond and Dave provide excellent service. Quality Workmanship and explained every detail from start to finish...


Map of Lake in the Hills, IL

Impressed




I was very impressed with the staff and Black Diamond. Had several issues with a furnace install and they stuck with it til all issues resolved. Kyle, Alex, Oscar, and all the rest I dealt with were very pleasant and patient and took care of any and all issues. They were neat, and cleaned up after the jobs were done. Will for sure use them again. CLH


Map of Lake in the Hills, IL

Great service





Map of Lake in the Hills, IL

Will use them again




He was on time. He was very helpful. Explained everything. He was done in an hour I would use them again. Great pricing


Map of Lake in the Hills, IL

Awesome




Awesome


Map of Lake in the Hills, IL

Pricing too high




Pricing was ridiculous but was in a time crunch so opted to pay enormous price for the work. Will not do this again.


Map of Lake in the Hills, IL

Great Work, very Professional




The team was on time and have done a very good job, also gave expert advice and sent the before and after pictures


Map of Lake in the Hills, IL

Great service





Map of Lake in the Hills, IL

Great Service. Very Kind. Helpful





Great Service




BD service people are always clean!


Great Service




We found our hot water heater leaking on a Sunday. We called for help at 11:30 am and the new replacement was up and running by 3:30 pm. Our technician, Josh was extremely helpful and friendly.


Great service. Luis is very competent and efficient. Good man.




Luis did a great job and was very helpful. We appreciate his ability to help us with his professional knowledge. That is why we always call Black Diamond for our plumbing, heating and air conditioning needs. Thank you, Luis.


Great service.




Well done Black diamond


Friendly and courteous




Tim and Jim were the best... electrician and plumber... great work...explained quotes thoroughly... jobs well done... very satisfied


Fast response, but not clear with fees being waved




There is a trip fee charged. Trip fee changes if it is after hours or weekend. They wont make it clear if the whole trip fee is waived if you decide to do the service. Be careful. Fee is split in 2. First 79$ + 95$ (after hours/wknd). Only first fee is waived. They won't be clear. You would assume that the whole "trip fee" is waived regardless if is after-hours, but nope.


Response from Black Diamond:

Hi Oscar. We're sorry you're still confused about this. We reviewed your call recordings several times to make sure that we were as clear as possible with you on the phone, and we feel that we were. We'll review this again with our scheduling department, but we absolutely did not intend to confuse you and we think we did a pretty good job of explaining it. We're sorry you are disappointed to pay the $95 fee for having us come out afterhours.


Excellent service




The service technician was excellent


Great service, very professional and detailed.





Great




Great


Furnace replacement




Tim and Rodolfo arrived punctually and completed the job efficiently. They were friendly and professional, and did a beautiful job. Highly recommend Black Diamond.


Raudel S.

Raudel S.

Valves are leaking under kitchen sink

Near Peartree Dr, Lake in the Hills, IL 60156
Raudel S.

Raudel S.

Water line in the laundry room is leaking

Near Mesa Dr, Lake in the Hills, IL 60156
Raudel S.

Raudel S.

Customer needs kitchen sink re-piping

Near Barbara St, Lake in the Hills, IL 60156
Dave K.

Dave K.

Water heater not working

Near S Annandale Dr, Lake in the Hills, IL 60156
Luis E.

Luis E.

Shower cartridge

Near Baronet Ct, Lake in the Hills, IL 60156
Keith H.

Keith H.

Replace heat exchanger and clean blower assembly

Near Impressions Dr, Lake in the Hills, IL 60156
Keith H.

Keith H.

Replace heat exchanger and clean blower assembly

Near Impressions Dr, Lake in the Hills, IL 60156
Luis E.

Luis E.

Shower leaking

Near Baronet Ct, Lake in the Hills, IL 60156
Luis E.

Luis E.

Water leak.

Near Randall Rd, Lake in the Hills, IL 60156
Luis E.

Luis E.

Shut off valve.

Near Juniper Ct, Lake in the Hills, IL 60156
Gerad A.

Gerad A.

100amp service

Near Seminole Trail, Lake in the Hills, IL 60156
Luis E.

Luis E.

Gas leak.

Near Starwood Pass, Lake in the Hills, IL 60156
Jack L.

Jack L.

Plumbing issues

Near Elm St, Lake in the Hills, IL 60156
Jack L.

Jack L.

Plumbing issues

Near Sandstone Ct, Lake in the Hills, IL 60156
Jack L.

Jack L.

Plumbing issues

Near Heavens Gate, Lake in the Hills, IL 60156
Jack L.

Jack L.

Plumbing issues

Near Princeton Ln, Lake in the Hills, IL 60156
Jack L.

Jack L.

Plumbing issues

Near Hilltop Dr, Lake in the Hills, IL 60156
Jack L.

Jack L.

Water heater issues

Near Starwood Pass, Lake in the Hills, IL 60156
Dave K.

Dave K.

Water leak.

Near White Pine Cir, Lake in the Hills, IL 60156
Raudel S.

Raudel S.

Needs garbage disposal replaced

Near Ronan Ct, Lake in the Hills, IL 60156
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