HVAC, Plumbing & Electrical in Gurnee, IL
See our Gurnee customer reviews below
Testimonials from Gurnee
A Black Diamond commercial on WBBM reminded me to call for a non-emergency sewer issue, which we've encountered many times in our home of 44 years. Gracie and David K. were extremely good listeners as I described my problem, which was resolved in a professional manner within a few hours from my initial phone call. Well done......thank you!
Other than the promise of being there in 20 minutes but arriving in about 1 hour, the service from Jesus was outstanding. Professional, efficient and clean. Very impressive for 3am in the morning. Thanks
Black Diamond's price was lower than a competitor and the representative was very thorough, personal, and professional. I will utilize Black Diamond's services as the need arises. It was also easy to make an appointment and the representative arrived on time.
Andrew was very pleasant and efficient. He was a great representative of Black Diamond.
Mr. Serna did a fantastic job and seemingly he did all he could for what he was up against. I was thankful that he was able to come as quickly as he did.
Called on a Saturday (emergency) - tech Jorge Serna - was there in a couple of hours of the call, Mick sooner than they thought he could be. Did a great job. Got the water heater up and running pronto! Would highly recommend this company!
excellent service when my furnace went out in winter. replacement parts quickly received and installed quickly.
Honest folks that always do a great job. Our family will always call on Black Diamond when the need arises. Great people, great work, great company!
Fast prompt service however pricing is inflated and breakdown of cost is not provided just overall total cost. Very expensive won't use again 🙁
Black Diamond employees are respectful and dilegant at getting the job done timely.
Jeremy did an outstanding job. Fast and efficient, he definitely was a polished professional. I had received a very low bid from a competitor plumber and Jeremy negotiated the price down for me and ultimately I believe he gave me the best price he was authorized to give. While still slightly higher than the other phone bid, he more than made up for it with his professionalism and great service. He left the 3 rooms he worked in spotless and the work was perfect!!
Would definitely use them again
Ryan is very knowledgeable as well as professional. I will use his presentation as a template interviewing other companies. But the odds are in Black Diamonds favor.
Luis was very friendly and helpful when he replaced a sump pump for me. He went above and beyond as he helped me take care of the excess water built up by the pump failure.
Rick did a fantastic job rewiring a switch and installing a box for a bathroom vanity light. He was efficient and the work was very clean. I would recommend Rick and Black Diamond for any electrical needs.
Rick did a great job on our pool electrical work. Very professional and courteous.