HVAC, Plumbing & Electric in Crystal Lake
See our Crystal Lake customer reviews below
for Crystal Lake, IL
Wonderful work and service
EMERY B - Crystal Lake, IL
B - Crystal Lake, IL
Quick response time, same day replacement, Awesome!!
Barbara - Crystal Lake, IL
Service was prompt & under scheduled timeline. Pricing was at the low end of the industry average ( I checked before calling), service technician was polite, skilled, worked fast, cleaned up after and was very customer focused. I was very satisfied.
Chuck - Crystal Lake, IL
Quick and to the point
Rick - Crystal Lake, IL
Always happy with Black Diamond
PAM - Crystal Lake, IL
Rhetta - Crystal Lake, IL
Keith was very thorough and accomplished what I thought should have been done the first time. Due to the age of the HWH and furnace, he still managed to complete the task in short order. Kudos to Keith. Thank you so much to Black Diamond and their customer satisfaction team for making this long time customer happy.
Jan - Crystal Lake, IL
I write this note in a feeble attempt to measure our satisfaction level regarding plumber, Phil Jackson. Phil came to our home to service and update a couple of features for our home as we had requested. Unbeknownst to anyone of us, our proposed upgrades led to more serious underlying problems. Phil discovered these issues and communicated his discoveries while working in the “underbelly” of our newly purchased home. With crystalline clarity, he informed us of some previously undisclosed sump pump issues communicating the message with a balance of proper etiquette, and concern with regards to our budget restraints. It is my pleasure to provide this positive feedback on behalf of Phil Jackson, our favorite Plumber employed by the Black Diamond Company. It was certainly evident that he did not want to communicate “more bad news” as he moved through our assigned projects. As in the “domino effect” of home repair and remodeling goes, we have been most pleased with Phil’s knowledge base, and the quality of expertise of his artistry as he tackled each issue. Phil maintained his professionalism throughout the course of events. Ultimately, it was extremely evident that Phil wanted to complete our projects to our (and more importantly, his) 100% satisfaction level. We are indeed 100% satisfied! He went above and beyond on our behalf. For instance, I consulted Phil when painting contractors were removing ceiling beams in preparation for painting procedures. Being aware that Phil had some background expertise in aspects of home construction, I felt comfort in knowing that he was there to help with a decision regarding structural supports. We recommend Phil without reservation! As a highly knowledgeable professional, he treated us with great care and as his clients, we grew to know him as a friend.
Great customer service
Paul - Crystal Lake, IL
Chris did a great job installing the sump pump. He cleaned out the pit and made sure everything was working well before he left.
Went out of his way to take care of the problem.
Rossow - Crystal Lake, IL
Fantastic all around!
Monica - Crystal Lake, IL
Fabulous as usual!
Monica - Crystal Lake, IL
MARILYNN - Crystal Lake, IL
He took his time to make sure it was running okay and what caused the problem and explained everything.
Phil is an awesome employee for BD--I always request his services
GARY - Crystal Lake, IL
Phil is like a "good friend" --excellent service and reliable results!
Doug was punctual, polite, neat and efficient.
gary - Crystal Lake, IL
Went the extra mile
Mike - Crystal Lake, IL
Phil did an outstanding job, was very fast and efficient, and the place was spotless after the job.
Chris did a great job, was very neat, tidy and timely. A great reflection on the company.
Katherine - Crystal Lake, IL
Chris did a great job. There was a lot of confusion with scheduling. After the first appointment on 1-21, Chris had left, I received a call telling me Phill was on the way. I told them Chris had come and gone. This week I received a call from Jennifer in your office to confirm 1-28. She left a message to call back and confirm. I called back and spoke to a lady, I think it was Linda and she said I was not scheduled. That was very frustrating. I asked to please let Jennifer know I had called and confirmed Chris was coming on the 28th. You may want to work on improving the scheduling process so everyone knows what's happening. Other wise everything was great. Thanks for asking.
Right on time, neat polite great guy!
Pat - Crystal Lake, IL
Thanks for being so efficient. Found the problem, solved the problem. Everything works now. Thanks Ricker.
Carol - Crystal Lake, IL
this was a maintenance call. The service person was on time and very polite. Everything was explained to me. He even went over replacing the furnace filter with me. He left the top of the filter box with me so I would be sure to buy the right one,
As always just great service by competent people
Don - Crystal Lake, IL
On time and on point
Furnace clean and check
Boiler repair, new gas valve
Backed up kitchen drain
Garbage disposal leaking
Water heater replacement
Water heater not staying lit
HOME AIR PURIFYING SYSTEM INSTALL
AHOME AIR PURIFYING SYSTEM INSTALL
FURNACE clean and check
Water heater not working
Need 3 hose spigots installed.
Pilot light for water heater not working
Check toilet and sewer line possible clogged
Installed new ceiling fan and light fixture.
Water heater not working
Water heater leaking
Installed a new ballast in office area