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Black Diamond Plumbing & Mechanical
June 21, 2022
McHenry, United States of America
Job Type


Position: Dispatcher

Reports to: Office Manager

Work Hours: Tuesday-Friday 10:00am – 6:30pm and Saturday 7:00am –3:30pm

Pay Scale: $19.00/hour


Position Summary:

This position is responsible for dispatching service/sales calls to the appropriate service technician/salesman while having open, professional communication with customers.


Job Duties and Responsibilities:

  • Dispatch the appropriate technician (based on qualifications, geography, customer preference) to each job
  • Utilize ServiceTitan and Clearpath software to effectively plan and dispatch jobs
  • Proactively communicate with customers regarding estimated arrival times, technician details, etc.
  • Communicate with technicians via email regarding availability, expected completion time, etc.
  • Complete Time Card Entries for scheduled meetings, days off, on-calls, etc.
  • Collaborate and work closely with the Dispatch Lead to plan
  • Collaborate with other office staff and managers to schedule work
  • Answer incoming service calls, as needed, in times of high call volume
  • Additional duties as assigned



  • High school diploma
  • Previous dipatch experience
  • Prior experience in plumbing, electric, HVAC a plus
  • Excellent verbal and written communication skills
  • Positive disposition
  • Ability to deal effectively with a diversity of individuals at all organization levels
  • Willingness to work evenings, weekends as needed
  • Willingness to learn, attend classes for professional development



  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Company-proved Life Insurance
  • Employee discounts on company-provided services
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement


Please fill out the form and we will get in touch with you shortly.
Basic Program Benefits
  • No dispatch fee EVER ($79 per call).
  • No afterhours or holiday fees EVER ($95 per call)
  • Annual precision tune-ups on heating and cooling equipment
  • 24/7 availability
  • Exclusive discounts on service and repairs
  • Peace of Mind
The Black Diamond Advantage:
We Offer Financing