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Customer Service Representative (Mid-Shift 10:00am-6:30pm)

Black Diamond Plumbing & Mechanical
June 21, 2022
McHenry, United States of America
Job Type


Position: 2nd Shift Customer Service Representative

Reports to: Office Manager

Work Hours: Monday thru Friday 10:00am-6:30pm, with rotating weekends

Pay Scale: $19.00/hour


Position Summary:

This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.


Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Perform a variety of administrative duties as requested by your direct supervisor
  • High interaction with service technicians and various customers from residential to commercial
  • Additional duties as assigned



  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Strong verbal and written communication skills
  • Plumbing, Electric & HVAC Experience a plus
  • Attention to detail
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organization levels
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work weekends



  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Company-proved Life Insurance
  • Employee discounts on company-provided services
  • On-site training facility for continuous employee development
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement

Please click HERE to apply!


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Basic Program Benefits
  • No dispatch fee EVER ($79 per call).
  • No afterhours or holiday fees EVER ($95 per call)
  • Annual precision tune-ups on heating and cooling equipment
  • 24/7 availability
  • Exclusive discounts on service and repairs
  • Peace of Mind
The Black Diamond Advantage:
We Offer Financing