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Customer Service Representative (7:00am-3:30pm)

Black Diamond Plumbing & Mechanical
December 1, 2020
McHenry, IL
Job Type


Seeking 1st Shift Customer Service Representatives

Reports to: Office Manager

Hours: 7:00am-3:30pm Monday-Friday, rotating weekends

Pay Scale: Starting at $19/hour

Customer Service Representative Position Summary:

This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.

Customer Service Representative Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Perform a variety of administrative duties as requested by your direct supervisor
  • High interaction with service technicians and various customers from residential to commercial
  • Other duties as assigned

Customer Service Representative Qualifications:

  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Strong verbal and written communication skills
  • Plumbing, Electric, & HVAC experience a Plus
  • Attention to detail
  • Ability to manager priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work nights and weekends, as needed, for on-call rotation

Customer Service Representative Benefits:

  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition reimbursement

Click HERE to apply

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Basic Program Benefits
  • No dispatch fee EVER ($79 per call).
  • No afterhours or holiday fees EVER ($95 per call)
  • Annual precision tune-ups on heating and cooling equipment
  • 24/7 availability
  • Exclusive discounts on service and repairs
  • Peace of Mind
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