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1st Shift Customer Service Representative

Black Diamond Plumbing & Mechanical Published: December 5, 2018
McHenry, IL
Job Type


Job Title:                                              1st Shift Customer Service Representative

Reports to:                                           Call Center Supervisor

Work Hours:                                       6:00 am – 4:30 pm; 3 days on, 2 days off

Pay Scale:                                            Starting at $16.00/hour


Position Summary:

This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.



Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries
  • Initiate outbound phone calls for scheduling of service calls
  • Handle various customer inquiries and requests efficiently and accurately
  • Perform a variety of administrative duties as requested by your direct supervisor
  • High interaction with service technicians and various customers from residential to commercial
  • Other duties as assigned




  • High school diploma or equivalent (GED)
  • Minimum of 3 years relevant work experience in customer service environment
  • Strong verbal and written communication skills
  • Plumbing, Electric & HVAC experience a Plus
  • Attention to detail
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Versatility, flexibility and a willingness to work within constantly changing priorities
  • Proficient in Microsoft Office
  • Ability to commute to the McHenry, IL office on a daily basis
  • Ability and willingness to work nights and weekends, as needed, for on-call rotation




  • Medical, Dental & Vision Insurance
  • Supplemental AFLAC Insurance Options
  • 401(k) Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Additional commission opportunities available
  • Tuition Reimbursement

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Basic Program Benefits
  • 24-Hour-a-Day Availability
  • Flat-Rate Pricing Structure
  • Waived Holiday/After-Hours Fees
  • Priority Service Scheduling
  • Payment Options Tailored to Your Budget
  • Customized to Your Home and Your Specific Needs
  • Peace of Mind
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